Can I use it on natural and synthetic fibers?
Gleener Fuzz Removers work great on both natural and synthetic fibers – yes, even the tough fuzz found on acrylic! Here are some of our favorite fibers to Gleen:
You've come to the right place for answers. Browse our frequently asked questions below and if you can't find what you're looking for, please get in touch. We'd love to hear from you.
All Gleener® products are covered by a lifetime manufacturer's warranty against defects. If you would like to file a warranty claim please email email@example.com. Worn Edges are not covered under our manufacturer’s warranty. Replacement Edge sets for the Gleener Ultimate Fuzz Remover can be purchased here.
All Gleener products are backed by a 30-day, money-back, satisfaction guarantee. If for whatever reason you are unhappy with your purchase, you can return your item(s) for a full refund within 30 days of purchase.
To be eligible for return, your item must be in its original condition and packaging. To complete your return, we require a receipt or proof of purchase. Please email firstname.lastname@example.org for return shipping instructions.
You will be responsible for paying the shipping costs of your returned item. If you are shipping items over $75, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.
All Gleener products can be exchanged within 30 days of the original purchase date. To be eligible for an exchange, your item must be in the same condition that you received it and it must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase. Please email email@example.com for return shipping instructions.
You will be responsible for paying the shipping costs of your returned item. You will also be responsible for paying the shipping costs to receive your new item. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping items over $75, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.
Where do you ship?
Gleener ships domestically within the U.S. and internationally (non US and Canadian countries).
How are shipping costs calculated?
Gleener is happy to offer $3.99 flat rate shipping within the United States. There is no minimum or maximum purchase required to receive flat rate shipping.
For international orders, shipping costs are calculated based on the dollar value of your order and the shipping destination. Please note that Gleener is not responsible for any extra duty or customs fees that may be applied during the shipping of your order. These charges are determined and calculated by customs officers and are the responsibility of the buyer.
Please note that all international orders are processed in USD.
Can I choose my shipping method?
At this time, we do not offer multiple shipping methods through our website. Shipments within the United States are sent via USPS Standard Ground and international orders are sent via Canada Post, also via standard shipping.
When will my order ship?
Orders are processed Monday through Friday, excluding U.S. and Canadian legal holidays, or as otherwise specified. U.S. national holidays include: New Year's Day, Dr. Martin Luther King, Jr. Day, Lincoln's Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Election Day, Veterans' Day, Thanksgiving Day, Christmas Day. Canadian legal holidays include: New Year's Day, Good Friday, Victoria Day/Journée Nationale des Patriotes (QC), Fête Nationale/St. Jean Baptiste Day (QC), Canada Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.
How long will my shipment take?
Orders are processed as they are received and Gleener strives to get your order to you as soon as possible. Once your order is processed, shipping time within the continental United States is approximately 5-7 business days. To all other countries, delivery time is dependent on postal service frequency, duty and customs, as well as overall distance; the average delivery time can range from 10-20 business days.
Is order tracking available?
If you would like to find out details about your order, please email us at firstname.lastname@example.org.
Do you offer expedited shipping?
Currently, Gleener does not offer expedited shipping. However, in certain cases, Gleener may be able to offer certain accommodations. To find out more, please email Gleener at email@example.com.
Can I ship to multiple addresses?
Unfortunately, Gleener does not offer this shipping option at this time. If you would like to have items delivered to multiple addresses, please complete multiple orders.
Do you ship to APO and FPO addresses?
Yes, we most certainly do! We estimate 5 to 14 days for delivery once the order has been shipped however, some destinations may take longer.
Do you ship to P.O. Boxes/Postal Boxes?
You bet - Gleener can ship orders to P.O. Boxes/Postal Boxes.
When available, what are the 'Free Shipping' terms and conditions?
If Gleener is offering a 'Free Shipping' limited time offer, Gleener will cover the shipping costs on all orders placed within the indicated time period. At this time, any 'Free Shipping' offer only includes shipping within the continental Unites States. No rain checks are available for this offer. Terms are subject to change.
How do I receive Free Shipping offers and other Gleener promotions?
Gleener wants to make your shopping experience as easy as can be, so all Free Shipping and product discount offers are automatically added to your shopping cart - no offer codes required!
After attaching the appropriate edge, you are ready to Gleen! Lay your garment down on a clean, hard surface — an ironing board is ideal. With one hand, hold the garment taut; with the other, move the Fuzz Remover in a downward motion. Always be sure to Gleen in the same direction as the weave of the knit. Depending on the size of the pills and the composition of the fiber, you may need to apply more pressure. Garments made with acrylic are tougher to Gleen, as their material composition is stronger than natural fibres. Still in doubt? Click here to see Gleener in action.
There are 3 different edges because different fibers pill differently: some produce large, bulky pills—most commonly found on wool and acrylic sweaters and coats—while other fibers such as cottons, lycra and elastane create ultra fine pills. Three different edges were developed to treat virtually any type of pilling on any type of garment while keeping every fabric safe.
Around the Home/Upholstery:
Gleener Fuzz Removers work great on both natural and synthetic fibers – yes, even the tough fuzz found on acrylic! Here are some of our favorite fibers to Gleen:
Each edge is individually marked on the bottom: 1, 2 or 3.
Of course! The information provided here and in the product instruction manual is just a guide as every fabric is unique. Start with the recommended edge but experiment as needed to find which one works best. Just be cautious when Gleening fine fabrics — make sure to test the edge first. A safe bet is to begin by using the most gentle edge (Edge 3), applying light pressure. If that isn’t giving you the desired results, move to the next edge. For best results, Gleen on an ironing board.
Yes, just be sure to test the appropriate edge in an area out of view. Also, exercise caution if there are any intentional weaves or embroideries.
Before Gleening, it's a good idea to test your selected edge in a non-obvious place, such as on the inside seam of a garment.
Like so many things in life... moderation! Exercise good judgment, making sure to Gleen only when needed.
Yes, although Gleener Fuzz Removers are highly effective for most garments and upholsteries, it is NOT recommended for use on flannel as it wears out the edge surfaces too quickly. Athletic gear, burnout fabrics and ultra-thin or shear t-shirts are also not recommended for Gleener use. Similarly, the Gleener Fuzz Remover should not be used on fabrics that contain embroidery, deliberate textures or very loose weaves.
Using Edge 3, most pills and fuzz tend to remain on the Gleened surface. Just flip Gleener around and pick-up the excess fuzz with the built-in lint brush.
The longevity of the edges really depends on how often you Gleen. With moderate use, the edges will last one to two years.
The FURniture Brush attaches to your Gleener Ultimate Fuzz Remover to remove surface & embedded pet hair from furniture, car interiors and other upholstered surfaces. Click here for instructions.
Yes, the FURniture Brush is an accessory that attaches to The Ultimate Fuzz Remover. Therefore, an Ultimate Fuzz Remover is required.
Yes. The FURniture Brush attaches snuggly to The Ultimate Fuzz Remover to prevent it from shifting during use. Click here for hassle-free instructions on how to attach the FURniture Brush to The Ultimate Fuzz Remover, or here for a video how-to. If you're still having a tough time, get in touch with us and we'll be happy to come up with a solution.
The FURniture Brush works on most upholstered surfaces and with pet hair of all different types and textures. Here are some of our favorite items to de-fur:
Around the Home:
The FURniture Brush is also a pet favorite! Use it to groom and massage your cat or dog. It also comes in handy for non-pet uses like picking up crafting, sewing and knitting scraps.
The FURniture Brush works on most upholstered surfaces. The material and construction of some upholstery can be more difficult to clean than others. In such cases, lightly wet the brush or mist the surface with water and brush firmly to lift stubborn pet hair. Be sure to only use this method on surfaces that can safely handle moisture.
While de-furring, simply remove accumulated pet hair from the bristles using your fingers. When you're finished the job, remove the FURniture Brush from The Ultimate Fuzz Remover and pop it in the dishwasher - it's top-rack safe.
No - when it comes to pet safety and wellbeing, better safe than sorry! Because the FURniture Brush doubles as a pet grooming accessory, we don't recommend using this product in conjunction with upholstery shampoos or spot cleaning solutions.
Store your clean, dry FURniture Brush in the travel pouch provided with your Gleener Ultimate Fuzz Remover. This way, it will always be handy when you need it. To preserve the integrity of the Ultimate Fuzz Remover's lint brush, we recommend removing the FURniture Brush from the handle prior to storage.
Gleener Dryer Dots tumble as the dryer drum spins, naturally softening and separating clothes. This same tumbling motion helps to increase the air circulation in your dryer for faster drying times, saving you time, money and energy.
Made of soft, squishy wool, our Dryer Dots bounce quietly through the cycle. They aren’t, however, noiseless; you may hear them gently tumbling in the dryer if they escape from the laundry tumble.
In a word: everyone. Dryer Dots are gentle on you, your clothes, and the planet. Made of 100% pure wool, they won't leave behind any icky chemical residues, and are therefore safe for people with sensitive skin, asthma and chemical sensitivities. They’re even gentle enough to use with baby clothes and cloth diapers. ‘nuff said.
Dryer Dots use natural wool to neutralize static. However, depending on the fabrics placed in your dryer (ahem, synthetics), they may not eliminate it entirely. For best anti-static performance, we recommend the following:
While on the topic of dryer sheets… Conventional dryer sheets and liquid fabric softeners embed your laundry with chemicals to ward off static. While effective, some of these chemicals are known to be harmful to one’s health and the environment. That’s why we’ve opted to go the all-natural 100% wool route. Can you blame us?
Yes, most wool allergy sufferers can safely use Dryer Dots.
Yup – for best results, we recommend spot cleaning them with water and a mild detergent. If they require a thorough clean, you can also wash them in a delicates bag in your normal laundry cycle. Air-drying in a well-ventilated area is your best bet, as your Dryer Dots will need a long cycle to dry completely in the dryer.
Toss them in the washing machine with your regular wash. See “Can I wash my Dryer Dots if they get dirty?” (above) for our washing and drying recommendations. When storing Dots in the dryer, always leave the door ajar so that the natural fibers can breathe. You can also consider storing them in a laundry basket or in their reusable packaging, unzipped.
For small loads, 3 Dryer Dots is recommended. For medium to large loads, 6 Dryer Dots are needed. For extra large loads, use 9; the more laundry, the more Dots!
Certainly, however using only 3 Dryer Dots for a heavy or large load of laundry will not help with dryer time or reduced energy consumption.
Once your laundry is dry, Dryer Dots can stay in the dryer with the door slightly ajar. You can also store them in a clean laundry basket or in their reusable packaging, unzipped. Dryer Dots are made of 100% pure New Zealand wool, and wool requires air to breathe. Keeping the dryer door open or the plastic bag unzipped will help your Dryer Dots stay fresh.
Dryer Dots will last at least 1000 loads. It’s time to replace them when they no longer hold their round shape or have shrunken significantly in size.
Yep – pilling is normal and it will not affect the performance of your Dryer Dots. Is the piling driving you crazy? We have a tool for that :)
Wool is biodegradable and can be composted. The packaging that our Dryer Dots comes in can be recycled.
Apart from being annoying, pilling is a very common result of a fabric showing signs of wear by forming small pills (also known as fuzz or balls) on its surface. Just like human hair, natural and synthetic fibers come in all lengths and strengths, resulting in breakage over time. The fibers break with regular wear and tear; these ‘broken’ fibers create small pills on the fabric’s surface through friction and washing, and are most commonly found in high-friction areas such as the under-arms, sleeves, bust area, and inner thighs.
Pilling occurs when tiny fibers found in woven and knitted fabrics break away from their yarn. This breakage is the result of normal wear and tear and with repeated friction and abrasion, tiny and unsightly fuzz balls begin to accumulate on the fabric surface. These annoying little cling-ons anchor themselves with tiny hooks much like a burr does.
Absolutely not! Fuzz balls know few limits — from ultra-luxurious cashmere to simple synthetics, pills are prolific.
Most fabrics exhibit some degree of pilling. All-natural fibers such as cotton and most wool tend to pill less as their construction is weaker than their synthetic counterparts. Synthetics such as acrylic, polyester, rayon, nylon and elastane are inherently stronger and as a result, their anchors are tougher, creating cling-on pills that don’t want to let go! Also, the fabric construction plays a role — a tighter, more compact construction — like denim — is generally pill-free, while knits have a much looser construction, thus inviting even more pills to the party.
Good question! Please refer to this blog post for some valuable tips. We know how important your wardrobe is, and we want to help you get the most out of it and look your best!
All start and end dates, as well as start and end times, will be advertised in contest or giveaway description.
Gleener contests and giveaways are open to all legal residents in Canada and the United States. International legal residents may participate in a Gleener contest or giveaway, however, by entering in a contest or giveaway hosted by Gleener on any of our social media Pages, the entrant automatically agrees to pay Gleener Marketing Inc. for all incurred shipping and handling costs. No minimum age is required to enter. Winners will be selected at random and notified within 24 hours of the contest or giveaway end date/time. Facebook, Instagram, and Pinterest winners will be announced in a comment on the contest or giveaway post, and winners will be responsible for contacting Gleener with their shipping information via email to firstname.lastname@example.org or private message on the social media platform that the contest or giveaway was posted.